Terms and Conditions

By using our website, you are automatically agreeing to the Terms and Conditions as defined below.
Please read the following carefully before continuing to use our website.

1) Legal Definitions
For clarity, the following phrases and words are defined as shown below when used in the context of
our Terms and Conditions:
• Any reference to ?us?, ?our?, ?we? or ?company? refers to our company and its subsidiaries
• The terms ?you?, ?your?, ?yourself? and ?user? refer to any individual user visiting this website
• ?This site?, ?site?, and ?website? refer to www.usa-entry-esta.us
• ?Your information?, ?user information?, ?personal information? and ?client information? all refer
to any data about you, or those people you represent, that you provide to us for the express
purpose of using our services
• ?Terms? refers to this site?s Terms and Conditions

2) What We Offer
We offer gourmet, all natural cotton candy, sold in ready-to-eat form, as well as the sugar mix

3) Payment for our Products and Services
The costs of all products sold on this site are clear. By completing the steps and clicking on the pay button, you are agreeing to the prices charged by our company.

Payment can only be made by credit card; all major brands are accepted. The cost of the service or
product will be charged in U.S. dollars ($).

If you use a credit card in a currency other than U.S. dollars, your credit card provider will convert
the price in U.S. dollar into your local currency using their own exchange rate. The charge will show
on your statement after 4-8 days. The transaction may also incur additional fees or card-use charges
levied by your credit card provider. We have no influence over such additional fees.

4) Our website services provide online application forms with all the questions you will need to answer
in order to submit an application for ESTA. Part of our specialized service is to review the answers
you provide, along with your information, before we process and submit the application on your
behalf. If we need any additional information or see anything that may jeopardize your application,
we will contact you by email. Please note that any verification of information will delay the processing

Once we have ascertained that the information you have provided is valid and complete, we submit
your application to the US government department for approval. If for any reason your application
cannot be submitted for processing, we will inform you and refund your payment in full.
To receive a response to your ESTA application can take up to 72 hours. However, we advise all
travellers to begin the ESTA application process as soon as possible, and at least 7 days before
your departure in order to allow time for any unforeseen delays or problems.

5) What Happens if your E-visa or ESTA Application is Denied
If for any reason we are unable to process your application, you can submit another application
using a different service provider. Alternatively, you can go directly to the relevant government
website and submit an application yourself. The final decision to approve or reject any ESTA or E-
visa application lies entirely with each government. If your application is denied, we recommend that
you get in touch with the embassy or consulate representing the country you wish to visit and they
will advise you of the best way to apply for a standard visa instead. This can take longer than a
regular E-visa, so time should be allowed for this possible delay.

In exceptional circumstances, a government may choose to withdraw approval for an Electronic
Travel Authorization (E-visa or ESTA) even after it has been approved. In certain situations, they are
authorized to change the status from ?Approved? to ?Not authorized to visit with an E-visa?. Even if
your application is approved, it is only an authorization to travel. It does not guarantee entry into the
country you are intending to visit. The final decision lies with the Customs and Immigration Officer
when you arrive at the port of entry. We cannot take any responsibility for any losses incurred if a
decision is made to decline or withdraw approval for you to enter a country. We cannot be held liable
for any costs or claims resulting from such a decision.

6) Your Responsibilities
It is the sole responsibility of any traveller to comply with all requirements regarding their visit to a
foreign country. You are required to answer all questions honestly and fully when making your ESTA
or Evisa application. If any information is incorrect, you may not be allowed to board a flight or boat,
or you may be refused entry to your intended destination country. In this instance our company
cannot be held liable for any subsequent costs or inconveniences.

7) Our Contract
All orders made on our website consist of three mandatory pages with questions and payment
information that must be completed by all customers. These actions can only be made by the
customer who submits the order him/herself. We accept the offer to process the travel authorization
once the complete application and payment are submitted. The order is accepted by us once we
dispatch the email with the approved travel authorization. Purchasing our processing service
indicates that the Terms and Conditions are accepted. This contract can be concluded in English or
the language selected when completing the order.

8) Website Ownership and Accuracy
As a responsible company, we do everything possible to ensure that the information provided on our
website is accurate and up-to-date. However, it may be possible for some statements to include
errors, oversights, outdated or missing information and we do not accept liability for any problems or
financial losses that may be incurred as a result. This includes both our company and/or canada-
etavisa.info, whether the problems are material or immaterial, directly or indirectly arising from the
use or access of the website and the information contained therein, including technical errors or
other reasons.

The information we provide is based on publicly available information and on our first-hand
knowledge of ESTA and E-visas. The website content, products and materials are all provided on an
?as-is? basis and offers no warranty or guarantee of any kind, whether express or implied. We refute
any and all warranties to the greatest extent permitted by existing law. This includes, but is not
limited to, implied warranties, suitability for the purpose intended, sale-ability or non-infringement.
The company in no way warrants or represents that any of the products, functions or services
provided by our site are free of interruptions or errors. We cannot guarantee repair of any defects, or
that the site and its servers are free of harmful components, viruses or malware. Our company
cannot make any representations or warranties regarding use of material provided on this site
regarding its accuracy, reliability, adequacy, timeliness, correctness, usefulness or any other
functions. In some cases, the above exclusions and limitations are not allowed by certain
governments so some of the above limitations may not be applicable to you.

The information provided on this website is intended to be used solely for personal and non-
commercial purposes. Users are permitted to download content and store it on their personal
computer, provided their use does not alter any trademarks or proprietary notices to copyrights. The
information is not permitted to be redistributed, whether in the original language or as a translation.
In the case that you were directed to our website from a third-party website, our company cannot be
held liable for their sites, use or content. They are beyond our control. If you choose to use any other
provider or third party site, we advise that you read their privacy policy, terms and conditions as we
are not responsible for any resulting problems. When we offer links to third-party sites, we take every
precaution to ensure that those sites do not violate any laws. However, it is not possible or
reasonable to expect that we can make an ongoing review of such sites. We choose only to link to
websites where we have not detected any legal violations. If we do notice any violations or
misconduct, we immediately take steps to remedy the situation for the safety of our own users.

9) Copyright Information
The content of this website and the site itself are protected by international copyright law and the
copyrights laws governing each of the companies we choose to do business with. Anyone found
violating those copyright laws without written consent from us will have legal action taken against
them. This applies to design and content of the entire site and all elements and files within, including
graphics, text, media files, forms, documents, stored data, page elements and associated software.
These are all protected by international copyright laws and remain the property of our company at all

You may not, except with our express written permission, distribute or commercially exploit the
content. Nor may you transmit it or store it in any other website or other form of electronic retrieval

10) Terms of Site Access
We grant you, the user, access on a limited basis provided the following limitations are respected:

  • The site and its content are used for personal use only, along with any automatic caching by
    your browser
  • None of the site or its content are used for commercial purposes
  • The site is not modified without explicit permission in writing to make such changes
  • None of the logos, graphics or text contained on this website are used without written
    permission from the company
  • No framing, embedding or other techniques are placed on the site, its elements or pages
  • No meta tags or hidden text are permitted using our trademark or name in any other website
    or page without written permission from the company
  • External links to our home page are permitted provided the link in no way represents the
    company or site and is not deemed to be derogatory or offensive
  • No site content is copied, either by hand or through automatic means (including robots or
    data mining), and made available to other organizations, businesses or commercial
  • Any permissions or restrictions in the above apply to all content and elements of this site and
    may be revoked at will

11) Company information
Governance Processing Services .

12) Contacting Us
Users are invited to contact us by email. Do not send any documents or passports to us by regular
post. By contacting us via email or through our website, you are agreeing that such communications
are legal and lawful. We reserve the right to communicate officially with users solely by email or
through the website. If you are unable or unwilling to communicate with us by email it may affect the
service we are able to provide to you, and we may be forced to cancel your application. We cannot
be held responsible for any lost or deleted application information if you choose not to communicate
with us.

13) Feedback and Complaint Policy
We encourage all customers to provide feedback in order to resolve any matters and improve our
services. Please email us at contact@usa-entry-esta.us and write ?Feedback? or ?Complaint? in the
subject field for immediate attention and resolution. We will prioritize your comment thoroughly and
respond within 2 days.

14) Terms and Conditions – Future Changes
It is the user?s sole responsibility to read and review all our Terms and Conditions. We reserve the
right to change such Terms and Conditions without prior notice, for any reason. This may be due to
changes in the law, security considerations or changes to the products and services we provide.

15) Complaint Handling Policy
The purpose of our Complaint Handling Policy is to address any dissatisfaction with the service
provided. As a company we are committed to resolve any issues which are deemed to require a
response. A complaint may be submitted in writing or orally.

Certain types of complaints may be considered as negative feedback which does not require a follow
up response. We do appreciate feedback, positive or negative, to improve our services. However,
this Complaint Handling Policy is only related to feedback which require a response. There is no cost
to submit a complaint.

All complaints will be addressed the same day and followed up with accordingly. The complainant
will be informed of the progress accordingly in a courteous manner. Our goal is resolve the issue
and come to a solution that is fair for both parties. If we are unable to resolve the issue at hand
within a reasonable timeframe, we will seek an alternative dispute resolution to negotiate and
mediate the issue.

When making a complaint, please include as many details as possible in order for us to understand
your problem and situation. Any supportive documentation may be included for reference. If you are
not sure how to formulate the complaint, please contact us via email (contact@usa-entry-esta.us)
and explain briefly the issue. We will do our best to resolve the issue.

16) Termination of Service
We reserve the right to terminate our service with you for any reason at any time. This includes
applications for ESTA and E-visas. If we discontinue or cancel our service to you, this will also
include termination of your access to any part of our website, cancellation of any and all services,
and cancellation of your personal online registration.

17) Legal Jurisdiction
Any disputes arising from our services or the use of our website are subject to the courts of Bulgaria.
We also reserve the right to take legal action against users in the location of their domicile.

18) Billing Description
Your credit card statement will read “usa-entry-esta”.

Page last reviewed: 08 April 2022
Next review due:08 May 2023